Shipping Policy

Effective Date: 14/10/25

1. Introduction

At Home Tech Future ("we," "us," or "our"), we aim to provide a smooth and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

Countries We Ship To:
United States only

Future Expansion:
At this time, we ship exclusively within the United States. We may expand to additional destinations in the future. Please check back for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Shipping charges, if any, are calculated and displayed at checkout.

International Shipping:

  • We do not offer international shipping at this time.

No Hidden Fees:
All applicable shipping costs are clearly shown at checkout before you complete your purchase.

4. Order Processing Time

Processing Time:
Orders are processed within 3–4 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (United States):

Standard Shipping:
Due to the size and nature of our products, delivery typically takes 4–5 weeks from the date of order confirmation.

Notes:

  • Delivery timelines include order processing, handling, and transit time
  • Delivery times are estimates and may vary due to carrier scheduling, freight logistics, weather conditions, or other factors beyond our control
  • Customers will receive tracking details once the order has shipped

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure safe and timely delivery.

Domestic Carriers:
USPS, UPS, FedEx, or other trusted carriers

Shipment Tracking:
All orders include tracking information, which will be sent via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.

7. Order Tracking

Tracking Information:
Once your order ships, you will receive an email containing:

  • Tracking number
  • Carrier name
  • Link to track your package

How to Track Your Order:
Use the tracking link provided in your shipping confirmation email or visit the carrier’s website and enter your tracking number.

Assistance:
If you need help tracking your order, contact us at support@hometechfuture.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your order is delayed beyond the estimated delivery time, please contact us at support@hometechfuture.com.

Lost Packages:
If tracking shows your order as delivered but you have not received it:

  • Confirm the shipping address
  • Check with neighbors or building management
  • Contact us for assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

Resolution:
We will arrange a replacement or refund where appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 7 days of delivery
  • Provide your order number and item details

Resolution:
We will investigate promptly and send the missing item or issue a refund if necessary.

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

  • Items must be unused, undamaged, and in original packaging
  • Certain items may not be eligible for return

Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  • Company Responsibility: If the return is due to our error, we will cover return shipping

Refunds:
Refunds are processed within 14 days of receiving the returned item and issued to the original payment method.

For More Information:
Please refer to our Return and Refund Policy.

11. Incorrect Address

Address Accuracy:
Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. International Customs and Duties

We do not ship internationally at this time. Customs, duties, and import taxes do not apply to our shipments.

13. Contact Information

If you have questions about shipping, please contact us:

Customer Service Email: support@hometechfuture.com

Company Address:
Home Tech Future
460 Brooks Parker Rd
South Pittsburg, TN 37780
United States

Customer support is available Monday to Friday, 9:00 AM to 5:00 PM EST.

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.

Thank you for shopping with Home Tech Future.
We appreciate your business and are committed to providing reliable service.