Returns & Refund Policy

Effective Date: 14/10/25

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Home Tech Future website (the “Website”). By placing an order, you agree to the terms outlined below.

2. Contact Information

For any questions related to returns or refunds, please contact our Customer Service team:

Email: support@hometechfuture.com

Address:
Home Tech Future
460 Brooks Parker Rd
South Pittsburg, TN 37780
United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

3. Return Eligibility

Customers in the United States may request a return within 14 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

Unused and Undamaged: Items must be unused and in the same condition as received.
Original Packaging: Items must be returned in their original packaging with all labels and tags intact.
Proof of Purchase: A valid receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To start a return:

Email us at support@hometechfuture.com within 14 days of receiving your order.
Include your order number and the reason for the return.

After reviewing your request, we will provide return instructions and, if applicable, a Return Authorization (RMA).

4.2 Preparing Your Return

Securely package the item in its original packaging.
Include all accessories, manuals, and any free items received.
Include any return authorization details provided by our team.

4.3 Shipping the Return

Ship the item within 7 days of receiving return approval.
Use a trackable shipping method to ensure safe delivery.

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect item).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Items must meet return eligibility requirements.
Return requests must be made within 14 days of delivery.
Refunds are issued to the original payment method.

6.2 Defective or Damaged Goods

Contact us within 48 hours of delivery.
Provide clear photos or videos showing the issue.
We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

Notify us immediately upon receipt.
We will arrange return shipping at our expense and send the correct item.

6.4 Product Never Arrived

Contact us if your order does not arrive within the estimated delivery time.
We will investigate with the carrier.
If confirmed lost, we will issue a replacement or full refund.

6.5 Order Cancellation

Before shipment: Orders may be canceled for a full refund.
After shipment: The standard return process applies.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized products
Perishable goods
Intimate or sanitary items unless unopened and unused
Gift cards
Downloadable or digital products

8. Refunds

8.1 Refund Conditions

Refunds are issued after the returned item is received and inspected.
You will be notified by email of approval or rejection.

8.2 Refund Processing

Refunds are issued to the original payment method.
Processing may take up to 14 days, depending on your bank or card provider.

8.3 Partial Refunds

Partial refunds may apply if:

Items are returned damaged or incomplete
Items are returned after the allowed return period

9. Exchanges

Exchanges are offered for defective, damaged, or incorrect items.
Contact support@hometechfuture.com to request an exchange.
Shipping is covered by us for eligible exchanges.
Change-of-mind exchanges require customer-paid shipping.

10. Timelines

Return Request Window: 14 days from delivery
Return Shipping Window: 7 days after approval
Refund Processing: Within 14 days of inspection

11. Legal Rights

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.

12. Questions and Support

For help or additional information, please contact us: