Refund policy

Effective Date: May 21, 2026

This policy applies to all purchases made through hometechfuture.com by customers in the United States. Home Tech Future is operated by Hurdle Digital LLC. By placing an order, you agree to these terms.

At a Glance

Return window: 14 days from delivery
Restocking fee: 25% on change-of-mind returns; none on defective, damaged, or incorrect items
Return shipping: Customer pays, except when the return is due to our error
Refund timing: Within 14 days of receiving and inspecting the return

Eligible Returns

To be eligible, the item must be:

Unused and in the same condition as received
In its original packaging with all accessories, manuals, and tags
Accompanied by proof of purchase (order number or receipt)

Items We Can't Accept

Custom or personalized products
Gift cards
Digital or downloadable products
Intimate or sanitary items, unless unopened and unused

How to Start a Return

Email support@hometechfuture.com within 14 days of delivery with your order number and reason for return.
We'll review your request and, if approved, send return instructions and a Return Authorization (RMA) number.
Ship the item back within 7 days of approval using a trackable shipping method, in its original packaging with all accessories included.

Return Shipping and Restocking Fees

Change of mind: Customer pays return shipping. A 25% restocking fee is deducted from the refund.
Defective, damaged, or incorrect items: We cover return shipping. No restocking fee.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or you received the wrong product, contact us at support@hometechfuture.com within 7 days of delivery and include clear photos or video of the issue. We'll provide a prepaid return label and send a replacement or issue a full refund.

Order Cancellations

Before shipment: We'll cancel the order and issue a full refund.
After shipment: The standard return process applies once you receive the item.

Lost Packages

If your order doesn't arrive within the estimated delivery time, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to the original payment method within 14 days of inspection. Bank or card processing times may add a few additional days.

Exchanges

We offer free exchanges for items that arrive defective, damaged, or incorrect. Email support@hometechfuture.com to arrange one.

Your Legal Rights

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.

Contact Us

Home Tech Future

Email: support@hometechfuture.com

Phone: 423-228-2061

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST